Certified Helpdesk

Minimize your project downtime! CADD Care Certified Helpdesk provides you with direct access to a full-time staff of expertly trained and highly qualified, in-house technical resources that will help you get your software questions answered quickly and accurately. Our technical experts have been providing product support to our customers for more than 25 years. This proven experience has earned CADD Microsystems the Autodesk Product Support Specialization, which provides you with peace of mind knowing that our services are vetted and approved by Autodesk and among the best in the country. 

Call us at
Email us at helpdesk@caddmicrosystems.com
Our hours are Monday – Friday, excluding holidays, from 8:30am – 4:30pm EST.


  • Minimizes the downtime that often occurs with technical issues, allowing you to stay more productive
  • Our experienced specialists track your technical problems and work with you throughout the troubleshooting and resolution process
  • We have a direct partnership with Autodesk, guaranteeing that our experts are working together to solve your challenges
  • Maximize your software investment and save valuable time


  • Support request submissions via telephone or e-mail
  • You can submit an unlimited number of support cases
  • Up to two people from your organization can submit cases, and additional Authorized Caller Licenses can be purchased
  • Our typical response is within two business hours, and our response time is guaranteed by the same time the next business day

Click here to see what products and services are covered under the different tiers.