CADD Microsystems

G - From the Head to the Heart: Create a Positive Emotional Experience in Your Day-to-Day Business and Make Your Competition Irrelevant

G - From the Head to the Heart: Create a Positive Emotional Experience in Your Day-to-Day Business and Make Your Competition Irrelevant

Description

Course length: Approximately 1h

In this course, you will learn: how to create a positive experience for your clients and stakeholders (instead of just a regular transaction) by applying emotional intelligence concepts to projects, offices, marketing, and branding. Putting these concepts into practice will make your competition irrelevant, your projects more successful, and repeat business a sure thing.

After taking this course, you will be able to:

  • Recognize that people buy construction services when they have a positive, emotional experience with the service provider
  • Build and implement methodology that addresses all aspects of your business to create a positive emotional experience, with your clients and stakeholders, on all projects
  • Describe how these emotional intelligence concepts increase the success of your organization

Recommended Supported Browsers: Internet Explorer 10, Internet Explorer 9, Firefox, Chrome, Maxthon, iOS (iPad 2 and 3), Opera and Safari

We recommend that you use the most current version of these browsers. Other browsers, and some earlier versions of these browsers may be supported - but you may experience some limitations on certain Learning Management System or course functions. 

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