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Multi-user License FAQ

Allen LevyMarch 25th, 2016

As many of you know, Autodesk has rolled out the multi-user version of their desktop subscription products. To help clear up any questions or concerns, we have compiled some frequently asked questions & answers. As always, our team is here to help you with any assistance you might need.

Frequently Asked Questions:

Q: Who do multi-user licenses affect?

A: Multi-user licenses currently only affect individual products (not suites) until July.


Q: Can maintenance and multi-user licenses co-exist in the same file?

A: Yes! Maintenance and multi-user licenses can co-exist in the same file. During this transition period, most users will be running a mixed license file scenario. To better understand how this affects you, Autodesk has explained some of the most common scenarios here.


Q: Is there a specific length of time associated for multi-user license files?

A: Yes! The files come in 1, 2, or 3 year terms, plus 1 month to eliminate downtime.


Q: What happens if my maintenance subscription expires?

A: There is no longer a grace period for expired subscription renewals. Lapsed maintenance subscriptions will no longer be renewable, and you will have to purchase new desktop subscription licenses for the latest software.


Q: Will I get "locked in" with an Autodesk desktop subscription?

A:  No, desktop subscriptions actually offer you greater flexibility. You can license the software on a multi-year, annual, or quarterly basis.


Q: Can server names still be manually changed in the license file?

A: Yes! Server names can still be manually changed. MAC ID's cannot be manually overridden.


Q: If the two license are in the same file, how can I tell the difference?

A: A new feature code has been added to distinguish maintenance plans from desktop subscription plans. Read more about it here.


Q: How does this affect product cascading?

A: Multi-user licenses will always get used first, then traditional cascading begins.


Q: What are the difference between the options for single-user and multi-user access?



We hope that has helped clear up some confusion! If you have any questions, please don't hesitate to contact us here.

Interested in learning more? We'd love to chat!

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