Kelli MarakovitsDecember 4th, 2019
On the third day of CADD Care, my CADD team gave to me… the Autodesk Account Assistance (AAA) Program.
When you purchase Autodesk software through us, we will ensure you receive full support through the activation of your software.
The AAA Program includes:
Autodesk Account Assistance
We’ll provide troubleshooting help for issues with the Autodesk Account website, as well as general guidance for using it, and manage case escalations with Autodesk for issues that warrant additional support.
Autodesk Account Remote Set-up (Up to 2 Users)
We’ll perform a remote session to provide a demonstration of the Autodesk Account website and walk you through the creation of up to two users.
License File Creation
We’ll gather information from you regarding serial numbers, number of licenses, server names, MAC Addresses, and other data necessary, then obtain a license file to send directly to you. Available upon request.
License Manager Assistance
We will provide troubleshooting for issues with the License Manager, as well as provide guidance on reinstallation procedure, when necessary.
Download, Burn and Provide Media
We can assist you if you are having difficulty accessing or downloading the necessary installation files for your Autodesk product.
For more information about the AAA Program and to get started, call 703.924.5310, or contact us here.
View previous posts in the Twelve Days of CADD Care blog series:
(Day Two) AutoCAD
(Day One) BIM 360
Check back tomorrow and the rest of this week to see what the CADD team has in store for all Twelve Days of CADD Care.