Twelve Days of CADD Care (Day Seven): CADD Care tip

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Season’s greetings, CADD customers!

On the seventh day of CADD Care, the CADD Team gave to me… a straightforward guide on troubleshooting the Desktop Connector.

Below you will find steps for updating and uninstalling the Desktop Connector and the scenarios for when you should do so.

Update the Desktop Connector

This can be useful in scenarios where:

  • Models are missing from ACC/BIM 360 folders in Revit
  • Cloud Models are unable to be open in Revit
  • Error occurs when linking cloud models

How to do it:

  1. Locate the Autodesk Desktop Connector icon in your system task tray:
  2. Right-click the icon.
  3. Select the Update Available option, if present.

Perform a clean uninstall of the Desktop Connector

This can be useful in scenarios where:

How to do it:

  1. Uninstall the application through the Control Panel
  2. Delete the following folders (replacing User/USERNAME with your information):
    1. C:\Users\<USERNAME>\AppData\Local\Autodesk\Desktop Connector
    2. C:\Users\<USERNAME>\AppData\Local\Autodesk\Web Services\DesktopConnector
  1. Delete the following registry keys (be advised that it is recommended to first export out or ‘save’ a copy of the current registry before deleting or modifying any keys):
    1. HKEY_CURRENT_USER>SOFTWARE>Autodesk>Autodesk Desktop Connector
    2. HKEY_LOCAL_MACHINE>SOFTWARE>Autodesk>Desktop Connector

That’s it, folks.

Happy Holidays!

View previous posts in the Twelve Days of CADD Care blog series:

(Day One): Expert Insight
(Day Two): Autodesk Build
(Day Three): A Hybrid Work Plan
(Day Four): Customer Success
(Day Five): Favorite Revit Toolbox Utilities
(Day Six): A tip to fix low-resolution images

Join in the Twelve Days of Giving

Tis the season for giving back. If you are looking for ways to get involved in your local community this holiday season, visit our CADD Foundation page for a full list of volunteer opportunities.

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